Complaints about the Ryanair Girona incidents emailed to the Spanish Embassy, the Spanish Tourist Office in Ireland, and the European Aviation Safety Agency. Yesterday, the complaint is also sent by snailmail to Ryanair themselves, at Dublin Airport (only yesterday because I have no printer at home and was too busy on Monday). A website is discovered which offers contact details for Ryanair people, so their Head of Customer Service and Head of Communications are emailed too. Unfortunately, Gmail doesn’t offer delivery or read receipts.
- The Embassy quickly get in touch saying they’ve referred my complaint to the Spanish Tourist Office;
- The Spanish Tourist Office very quickly get back in touch to apologise, and recommend complaining directly to Ryanair. They also say they’ve referred my complaints to… the Spanish body responsible for aviation safety, whose name escapes me at the moment.
- No acknowledgement or reply from EASA as yet.
- No acknowledgement or reply from the people emailed in Ryanair as yet.
Watch this space…